Privacy Policy

Innova Services Group is a business which provides commercial cleaning services.  In order to provide you with the best user experience and protect your interests and the interests of other members on our Site and/or App, we require all users of the Site and/or App to comply with the following Terms of Use and the Privacy Policy. 

This privacy policy (Privacy Policy) sets out how Innova Services Group Pty Ltd trading as Innova Services Group of 40-44 Bottlebrush Drive, Jimboomba, QLD, 4280 (‘The Supplier’, ‘Us’, ‘We’) collects, stores, uses, protects and shares your personal information. It applies to our website (www.innovaservicesgroup.com.au) and all related websites, applications, services and tools (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by Us in the manner described in this Privacy Policy. Unless we obtain your written consent, we will not sell, disclose, licence or rent your personal information to a third party for that third party’s marketing purposes.

We comply with the Australian Privacy Principles and, for the benefit and security of our international customers, we also given consideration to privacy requirements of other countries. Specifically, we have adopted practices from the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of Personal Data (defined in Section 2.1) from European Economic Area (EEA) member countries, and we also give consideration to the Asia-Pacific Economic Cooperation (APEC) Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies.

By using any this website, you consent to the terms of this Privacy Policy. We reserve the right to amend this Privacy Policy at any time by posting the amended terms on the Website. If we make material changes to this policy, we will notify you by means of a notice on our announcements board and/or other means so that you access and review the changes. If you object to any changes, you may close your account or discontinue communication with us. By continuing to use the Website after notice of changes has been sent to you or published on the Website, you are deemed to have consented to the changes.  “Personal Information” means information that can be associated with a specific person and can be used to identify that person and includes your Information. Information that has been made anonymous or aggregated so that it cannot be used, whether in combination with other information or otherwise, to identify a specific user is not personal information.

You understand that many online software packages including, but not limited to, Google and Xero, store data in facilities which may not be wholly or in part, based on Australian shores, and therefore may not fall under the jurisdiction of the Australian Privacy Principles.  We and any third parties or software providers we engage now and in the future, will take all reasonable steps to provide for the security of such stored data to the extent possible and act in accordance with the terms as provided by those third parties and software packages.  You may refuse to work with us where you deem the risk of data breach to be greater than the convenience and cost effectiveness of the solution provided.  To disengage our services, please notify us in writing and we will take measures to remove your details from our system.

If you have any questions about our privacy policy, please contact us via our Contact Us page.