Family-owned since 1988 | Serving Mackay, Paget, North Mackay & Beyond
Mackay’s commercial properties deal with conditions a city office doesn’t. Offices attached to workshops and yards pick up dust and grime from boots and vehicles, and wet-season storms bring water and mud through entrances. Your cleaning plan needs to account for both.
Innova Services Group has been cleaning Queensland commercial properties since 1988. We’re a family-owned business, and we bring the same systems we use across our 450+ Queensland sites to Mackay. That means a scope written for your building, site-specific training for your cleaning team and regular quality checks by an account manager you can actually reach.
Our cleaners stay with us for 7.5 years on average, and our clients stay for eight. For property managers and body corporate committees, that means fewer handovers and a team that already knows the building when something needs attention.
We clean offices, strata buildings, medical practices and industrial premises across Mackay, with a plan built around when your property is used and the areas your staff, tenants and visitors notice most. Read more about our office cleaning and strata cleaning services.
Professional office cleaning that keeps your team healthy and your business looking spotless. Average client stays 8 years.
Common area cleaning, high-rise expertise, coordinated multi-property services for commercial properties. Trusted by major property managers across Brisbane, Gold Coast, and beyond.
Infection control protocols, medical waste disposal, compliance with health standards. Serving medical centres and healthcare facilities across Queensland with professional cleaning services that meet the highest standards.
Daily classroom sanitisation, amenities maintenance, and specialist facility cleaning for Queensland primary schools and secondary colleges. Student-safe products, emergency gastro response, and term-time scheduling around educational operations.
Child safety protocols, comprehensive background checks, health-focused cleaning standards for educational facilities. Specialised childcare and aged care cleaning solutions with eco-friendly products.
Steam cleaning, stain removal, carpet protection, and grout restoration. Professional-grade equipment with sustainable cleaning practices for commercial premises.
Exterior building cleaning, car park maintenance, graffiti removal, and pressure cleaning services for industrial sites and shopping centres.
COVID-19 protocols, sanitisation, deep cleaning, disinfection, and emergency response for health incidents and outbreaks at medical centres and commercial facilities.
✓ Issues identified and resolved before complaints reach your desk
✓ Facility managers report zero cleaning complaints within 3-6 months of partnership
✓ Proven systems combined with team ownership
✓ Seamless operations that allow you to focus on higher priorities
✓ Immediate emergency response times, 24/7
✓ Direct access to senior operations staff with decision-making authority
✓ Proactive handling of out-of-scope issues (gastro outbreaks, unexpected inspections)
✓ Personal accountability from ownership through to front-line service delivery
✓ 7.5 years average staff tenure vs. industry average of less than 2 years
✓ Above-award compensation and monthly superannuation payments
✓ Long-term contractor partnerships, some exceeding 10 years
✓ Investment in people drives retention that delivers your results
We provide commercial cleaning across the Mackay region, including Mackay City, North Mackay, West Mackay, Paget, Andergrove, Mount Pleasant and Beaconsfield. Send us your address when you enquire and we’ll confirm coverage for your site.
Yes. We clean common areas such as foyers, corridors, stairwells, lifts and bin areas, and our strata cleaning service includes the option of photo reports after each clean so your committee can see the work was done. Send us the property details and current scope, and we’ll prepare a quote.
Yes, for offices, lunchrooms and amenities on industrial premises, including sites in Paget. Tell us about any site-entry, induction or safety requirements when you enquire. Heavy industrial and on-site mine cleaning is assessed case by case.
Pricing depends on the size and layout of your property, the areas included, how often you need cleaning and any periodic work. We’ll prepare a site-specific commercial cleaning quote so you can see exactly what’s covered.
Once your scope and quote are approved, we’ll agree a start date with you. We confirm team availability for your Mackay site during scoping, so the date we give you is one we can keep.
Yes. Our commercial cleaning services include the cleaning products and equipment, plus consumables such as toilet paper, hand soap and paper towels. These are included in your cleaning plan unless you prefer to supply your own.
Yes. Every member of our team is vetted, police-checked and covered by comprehensive insurance before they start on your Mackay site. This is a non-negotiable standard across all our Queensland work.
We use regular quality audits, onsite supervision and a direct line to your account manager. Our cleaners stay with us for 7.5 years on average, so the person cleaning your site next year is likely the same person cleaning it now. Our clients stay for eight years on average, which is the best measure we have of whether the standard holds.
No obligation • Site-specific scope • Transparent pricing
